Travel Agent - German Speaking

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.


Job Description group is looking for a German speaking Travel Agent for its Customer department in Spain.

Key Responsibilities 

  • Handle customer requirements and keeping record of customer interactions following communication procedures, guidelines, and policies
  • Provide appropriate solutions and alternatives and follow up to ensure resolution within time limits 
  • Keep records of customer interactions, process customer accounts and file documents




  • Advanced knowledge of German  
  • Good level of English 
  • Previous customer support experience or experience as a client service representative


  • Computer skills
  • Third language skill and GDS Knowledge.



  • Ability in working under pressure
  • Customer orientation and ability to adapt/respond to different stakeholders
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively