Agent - Telesales

Company Description

Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and
unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa
days.
Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping
hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.
Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and
enhance customers’ travel experience. Experts in brightening up online travel, we help our customers
find and do “whatever makes them pink”.We continuously invest in talented people who ensure our
offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution.
More than 1,700 employees spread across our offices worldwide develop our own products and
services to power the entire traveler journey for millions of people.

 

Job Description

Key Responsibilities:

  • Strategic HR Partnership
  • Talent Acquisition & Retention
  • Employee Relations & Engagement
  • Performance Management
  • Training & Development
  • Compensation & Benefits Advisory
  • Diversity, Equity, & Inclusion (DEI)
  • Compliance & Risk Management
  • HR Analytics & Reporting

Requirements:

  •  Education: Master’s/Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • Experience: 5+ years of HR experience, with at least 2 years in a business partner role; experience supporting customer support/customer service/contact centre teams is Preferable.
  • Knowledge & Skills:
  1. Strong knowledge of HR best practices.
  2. Proven ability to resolve complex employee relations issues in customer- focused environments.
  3. Excellent interpersonal and communication skills, with a customer-oriented approach.
  4. Analytical skills with experience in HR data analysis and reporting.
  • Personal Attributes:
  1. Empathy and cultural sensitivity, especially within customer-facing team dynamics.
  2. Strategic thinker with the ability to influence and partner with leadership.
  3. Proactive problem-solver.