Campaign Manager

  • Full-time
  • Chiasso, Switzerland
  • English
  • Forward

Company Description

Forward is the media/marketing powerhouse born from that offers digital integrated marketing campaigns for travel to accelerate tourism worldwide.

FWD is part of, the European Travel Tech leader in Dynamic Holiday Packages. Experts in brightening up online travel, we help our customers search and book their travel and leisure experiences through our websites and mobile apps. More than 1,700 people enjoy working with us to make this happen. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

The group's headquarters is in Chiasso, Switzerland, with offices in major European cities such as London, Madrid, Berlin and Paris.

Job Description

Forward is looking for a Campaign Manager for its Commercial team.

This is a key role supporting the sales team function in the delivery and optimization of their campaigns.  The media campaigns are across various travel categories, mainly flights, tourism boards, hotels and theatre clients on a pan European and global basis.  And also increasingly we are building an advertising proposition for non-endemic clients such as fashion and retail which appeal to our audiences.   We are looking for a self-motivated, high energy team player to join an experienced and successful team.  The role requires a customer focused, analytical individual with a can do attitude, accurate reporting skills and great attention to detail.

Key Responsibilities

  • Execute campaigns in a timely manner, work with the Ad operations team and CRM teams to put campaigns and email sends live
  • Provide expert consultation to clients to drive account growth, ensure customer retention and maximize customer satisfaction alongside profit and yield for the business
  • Pull reports and share insights with clients and internal team
  • Prepare and report on market analysis, competitive analysis to aid business development
  • Responsible for executing an integrated mix of marketing tactics including social, community, email, blog and display advertising.
  • Oversee the creative development process for customer campaigns where not provided by agency, make recommendations on the creative and optimize based on client goals
  • Work closely with clients and internal stakeholders on new campaigns and activities; foster strong collaboration and communication


Skills and Experience


  • Proficient in all aspects of reporting and developing and maintaining relationships with clients
  • Comfortable working to tight deadlines in a fast paced environment
  • Problem Solving
  • English and German fluently


  • Proven previous experience with either DFP, Digital Campaign Management or Trafficking
  • Thorough understanding of programmatic space and use of data
  • Understanding of mobile selling
  • Experience at an Online Travel Agent - with contacts in space


  • Thorough and meticulous with extreme attention to detail 
  • Proactive team player
  • Self-motivated, tenacious, uses initiative and problem solver
  • Work to tight deadlines with a can-do attitude
  • Strong communicator internal / external

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning 
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Receive a voucher after some years in the company
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave according to local laws
  • Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.