Agent Customer Support(German)

Company Description

 

lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as well as other travel and leisure related services.
We operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

 

The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor – Software Development for its one of the development centre based in Bangalore, India.

 

Job Description

       Key responsibilities:

  • Identifying customer needs, investigating and recommending solutions.
  • Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end to end resolutions are attempted and achieved for every customer connect.
  • Consistent upskilling as part of self-development to maintain process knowledge.
  • Maintaining coordination within teams to collaborate on solutions and escalations.
  • Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

       Requirements:

  • Excellent communications - Verbal and Written in English + the European language.
  • Attention to details, conflict resolution and relationship building.
  • Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications.
  • Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.