End User Services Team Leader

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people".

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

In this role you are responsible for the operative management of the team providing end user-facing IT services, including end user support, device management and procurement, licence procurement, asset management and our internal IT infrastructure. You have the opportunity and challenge of continuing our good work on enabling and increasing business value from our internal IT tools and services together with the end user services team, our enterprise architecture team and other colleagues. We are proud of our IT service quality and strive to keep our end users productive and happy with the tools they need to do their work. We are striving for a balance of frictionless operations, excellent equipment and services and a sensible approach to cost efficiency.

Key Responsibilities  

  • Leading the end user services team Chiasso
  • Collaborating with colleagues from IT, business and other support functions to enable and deliver the IT services needed to run our business including internal service levels 
  • Managing and improving IT operations, including resource management and smooth operational capability in collaboration with our partners and internal colleagues
  • Driving excellent end user experience through guidance, communication and expectations management 
  • Working towards cost-efficient high quality services across the board


Skills and Experience 

We would like you to be competent and have previous experience in 

  • The team you manage is primarily Italian speaking and the company's default documentation and working language is English, therefore strong Italian and English, both written and oral, are an important asset.
  • Strong communication, coordination and problem solving skills 
  • Collaborating with diverse interest groups in an international setting 
  • IT service management 
  • IT partner collaboration and coordination 
  • Google Suite architecture and processes 
  • Service Integration and Management 
  •  Other valuable competence includes process automation, enterprise security, identity and access management processes.

Desirable competencies

  • Budget management experience
  • Proactivity
  • Availability to travel eventually
  • Multi Language like Spanish can be a plus

We would love to hear from you! Tell us about your skills and desires and together we'll find out if we can be a match. We always look at opportunities across the company to find the sweet spot where your profile and interests can meet our needs.

Submit your free-form request for our review.

We will review your request soon. If we see a potential match, we'll invite you to an introductory meeting. Normally we have two or three rounds of interviews before we can move on to contract negotiations.

Additional Information

What we offer

By joining our company, you will have the chance to:

  • Join a dynamic team in an inclusive-international environment
  • Grow thanks to the career journey and our internal mobility perspective
  • Manage your own schedule thanks to the flexible start and end of the working day
  • Work a shorter working week (36h), of which 4 hours on Friday morning 
  • Get focus time for learning, development and deep work on Friday mornings
  • Work partially or fully remote according to local laws
  • Enjoy continuous training thanks to our company platform
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering
  • Receive a voucher after some years in the company
  • Get free snacks / fruit / hot drinks / water / beverages at our offices
  • Participate in amazing winter and summer corporate events
  • Benefit from extended parental or marriage leave according to local laws
  • Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.