Gift Card Account Manager

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is the European Travel-Tech leader in the dynamic holiday packages business, uniquely positioned to drive innovation-led growth.

Every month, lastminute.com reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

In the last years the Partnership team has continued from strength to strength, broadening the fields of managed projects using our lastminute.com gift cards. Either directly or in partnership with other companies, they are active in the most different businesses in the B2, B2B2E and B2B2C arenas such as: incentive, reward & recognition, flexible benefits, online and offline promotions, loyalty programs etc. In order to further strengthen the execution of new partners and projects the team needs to integrate a new team member, who must be able to learn quickly "on the job" how to manage the various activities necessary to reach the full implementation of a multi-channel project, to be carried out according to each specific opportunity. The very dynamic environment is really stimulating, but on the other hand requires a strong ability to adapt to specific needs with a positive spirit, to help the team to achieve its goals.

The role
The applicant for this position will assist the Partnerships Director in all sales and management of lastminute.com gift cards services with a strong focus on the French market, but not limited to.

Specifically, he/she will focus on:

  • Identifying possible prospective partners and organising first meetings;
  • Working with the Partnership Director to successfully negotiate key deals;
  • Analysis of KPIs for each partnership and its economics;
  • Analysis of the B2B, B2B2E and B2B2C Gift card markets (online and offline);
  • Market and Competitors analysis/ monitoring in each business sector;
  • Managing day to day relations with partners during the execution of activities;
  • Management of operational flows of ongoing activities (customer support, content creation, update of features files, codes management etc.);
  • Management of relations with the different business areas involved on specific projects; (administration, customer support, legal etc.) in order to guarantee the linear execution of the final objective drawn up by each Partner;
  • Internationalisation of the business with the opening of new markets;

Qualifications

Work Experience

  • At least 6 years, better if with a strong previous experience in the B2B channel or in the gift card industry

Skills acquired

  • MS Office: requires a good level of knowledge. Xls - knowledge and use of pivot tables, graphics and data management abilities;
  • Powerpoint: implementation of clear and complete presentations with graphics and tables. Presentation skills are also required;
  • Languages: professional knowledge (spoken and written) of English and French
  • Basic knowledge of the main KPIs of online marketing and the dynamics of the internet world in general;
  • Strong written and communication skills;
  • Good public speaking, negotiation skills and ability to summarise critical points (elevator pitch).

Personal Skills

  • Excellent ability to work in team and on short-term objectives (MBO);
  • Ability to work in a developing environment, and whose dynamics and guidelines can change very quickly;
  • A proactive attitude and focus on "problem solving" is required, as it is essential to have a spirit of adaptation in order to be able to get the required result;
  • Ability to manage the own workloads, ensuring in the meantime the daily support to other members of the team or specific tasks received;
  • Attention to detail and to data analysis;
  • Good ability to relate well with external partners, especially via phone, email and during meetings;
  • Willingness to travel (15% of time off-site)

Additional Information

What do we offer

  • Join a dynamic team in an inclusive-international environment
  • Get focus time for learning, development and deep work on Friday mornings
  • Manage your own schedule thanks to the flexible start and end of the working day. Work a shorter working week (36h), of which 4 hours on Friday morning
  • Work partially or fully remote according to local laws
  • Benefit from employee discounts on travel
  • Receive 2 days off per year for the purpose of volunteering