Customer Care Executive

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is the European Travel-Tech leader in the dynamic holiday packages business, uniquely positioned to drive innovation-led growth.

Every month, reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.


Job Description

We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.

In this role

  • You will provide outstanding service to VIP customers ensuring customer complaints are dealt with efficiently and with the right level of sensitivity.  

Key Responsibilities will include

  • Investigating and resolving customer complaints through a variety of channels 
  • Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
  • Provide feedback 
  • Be confident and able to navigate the web site and the travel booking systems efficiently and effectively
  • Lead by example representing the values of the business



  • Experience in travel sector advantageous 
  • Customer service experience
  • Outstanding communication skills - Fluent English (Speaking and Writing)
  • Quick to learn
  • Work to tight deadlines with a can-do attitude