lastminute.com is a European Travel-Tech leader in dynamic holiday packages, operating a portfolio of well-known brands such as Rumbo, Volagratis, weg.de, Bravofly, Jetcost, Crocierissime and Hotelscan.
We have specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days - and are committed to explore how technology can change the way people think about holidays.
Every month, we reach 60 million unique users that search for and book their travel and leisure experiences across all our websites and mobile apps.
At lastminute.com our motto is “we live for the holidays”- so we wish you were here! We already have more than 1,000 people working away to ensure our customers have meaningful experiences and make memories to last a lifetime. And we always have room for more.
At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We value different lived experiences and respect viewpoints, as we know unicity drives innovation.
We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.
We want to make sure our people reflect the communities across the world we help travel.
We are looking for a Claims TL/coordinator to join the Customer Karma ECT Team. The team's mission is to improve our customer's experience, resolving their complaints and restoring their confidence in our company. We need someone who values the importance of excellent customer service. He/she will also be responsible for coordinating team members, and defining daily activities and focus. We offer a wonderful and positive environment. The candidate will grow in terms of skills and competencies supported by others TL.
Hybrid model telework (2 days per week at the office, 3 days at home)
Skills and Experience
Multicultural & Multi-lingual team environment
Travel discounts through our website Lastminute.com (staff intranet)
Great incentives package