Project and Process Business Analyst

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

We are looking for a goal oriented and resourceful Project and Process Business Analyst to join the Finance & Payments team. 

She/he loves to lead change, navigate a dynamic organisation across the Finance & Payments departments and challenge the organisation to provide value.


Key Responsibilities 

  • Work on improving Finance processes (billing process, forex management, etc.)

  • Design, formalise and manage cross functional Programs

  • Create high-quality (in terms both of contents and layout) deliverables / PPT to the Top Management

  • Perform specific quantitative and qualitative analyses

  • Manage stakeholders engagement, expectations and coordination

  • Act directly as a Project Manager when needed, defining project scope and objectives, assigning project responsibilities, monitor progresses and boost the project team capability to achieve the defined goal

  • Create functional requirements and run As-Is and To-Be analyses

  • Build and maintain cross-functional relationships


  • 2+ years of experience in Program Management, analytical tasks, process analysis, results formalisation

  • Ability to manage and coordinate multiple projects simultaneously

  • Strong organisational skills with a high level of attention to detail and quality

  • Strong communication and negotiation skills

  • Analytical skills

  • Experience in managing relationships with internal and external stakeholders at different levels and cross domains

  • Comfort interfacing, dealing and presenting to senior team members

  • Independent, intellectually curious, empathetic

  • Full proficiency in English