Operations Associate

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

The HP Support Associate is responsible for maximising revenues for both lastminute.com & key hotel partners. The primary focus of this role is to aid internal management teams and key supply partners in identifying, implementing, and executing strategic initiatives which improve key business metrics and maximise opportunities for distribution.

HP Support Associates will work closely with hotel partners and internal management teams in an effort to:

  • Resolve content, rate and availability issues

  • Support efforts to improve market pricing and overall inventory competitiveness

  • Secure value-adds and promotional offers

  • Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply

  • Aid in business development with the creation of new properties and updates.

This role is internally facing, and also focuses on supporting the Market Management team through business projects and initiative implementation leveraged to improve product competitiveness and support productive revenue generation efforts in the region they support.


Position Responsibilities

  • Evaluate market trends and competitor activity; provide the Market Management team with analysis and recommendations for potential actions and next steps. This includes, but is not limited to: analysing market competitiveness reporting, prioritising daily/weekly hotel calls, reporting and tracking progress of programs and initiatives, and analysing their impact on market performance

  • Manage promotional campaigns by uploading the desired deals received from the Hotel Chain / Market Managers

  • Work with Market Management team to develop and implement strategies which ensure competitive pricing

  • Maintain constant communication with Market Managers to ensure consistency of communications, partner messaging, and implementation and execution of market strategies

  • Develop and share best practices with other Market Associates and Market Management teams to help optimise market competitiveness

  • Review the quality of rates, inventory, and content on lastminute.com sites against competitors

  • Support Market Management team with the development and delivery of partner communications

  • Assist the Market Management team in prospecting new hotels and/or regional chains

  • Support the process of onboarding a new partner upon acquisition of a new property by creating new Property and Rooms and Products

  • Lead ad hoc projects to improve product competitiveness and support productive revenue generation efforts in the market they support.

  • Demonstrate the energy & drive to be a part of one of the most exciting teams within the lastminute.com group.

  • Other reasonable duties, as assigned.


  • Bachelor’s Degree preferred; major in tourism or hospitality would be added advantage
  • Business-oriented professional with high integrity; maintains strictest confidentiality; displays initiative and innovation; exercises sound judgement

  • Results-focused and metrics-driven - Solution oriented with proactive approach.

  • Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations

  • Strong experience using MS Excel.

  • Analytical & Logical approach to handle scenarios where data or instructions are incomplete.

  • Sincere relationship builder; earns the confidence of others; bridges and sustains solid partnerships based on mutual support through a collaborative style

  • Excellent diplomatic skills; possesses the ability to establish and maintain positive relationships with both internal and external business partners

  • Ability to multitask effectively; must be able to change gears quickly without skipping a beat

  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

  • Ability to effectively communicate to various levels and through a variety of communication channels

  • Able to work independently as well as be a team player 

  • Proficiency in writing emails by following email etiquettes.