Business Operations Specialist

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days. is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

Web check-in(WCI) agents support our business partners in completing WCI for
their customers when the automated process fails. Agents will have a queue of
WCI's which needs to be processed every day manually. 

Key responsibilities
·       Identifying customer needs
·       Recommending solutions to improve the quality
·       Completing the airline check-in in a timely and accurate way
·       Tracking the daily work
·       Reporting to supervisors
·       Forwarding unresolved queries to specialists
 To be successful in this role, agents should have good exploring skills, patience,
attention to fill correct details, conflict resolution and computer literacy who’s
able to earn our clients’ trust.
Agents should also be able to help establish our reputation as a company that
offers excellent customer support by giving timely feedback to improve
the quality. 
Qualifications : Any Degree 


·       Excellent English knowledge
·       Customer service attitude
-     Good in exploring web portal options
.      Willing to work in different time zone
-     Responsible enough to clearly follow the defined process
.     Passion for travel industry