System Engineer

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

Key Responsibilities 

· PC & Laptop configuration & troubleshooting knowledge on (both Windows and Mac OS)

· Administering Active Directory (AD) & G-Suite & Slack for Business

· Investigating & fault finding hardware and software issues

· Liaising with 3rd party providers to support hardware issues

· Asset management 

· Software installation

· Support call center users with IP phone

  • Able to understand and resolve issues for Remote users within SLA.

Qualifications

Qualifications

Essential

· Strong understanding of software development lifecycle and IT infrastructures

·  Ability to Maintain and Manage all the IT related Infrastructure (Such as; Network, Servers,CCTV, Access Control, Printers, Laptops, PRI Fixed Lines, LLC, etc..)

· Previous experience of the 1st and 2nd line support

· Experience with PC's and Laptops hardware maintenance

· Mac Support Experience

· Previous experience supporting onsite and offsite users via Remote tools

· Previous experience supporting Printers and other peripherals

· Experience of using IT ticketing software

  • Previous experience in creating Technical Documentation for problematic known issues.
  • Vendor \ Service provider management
  • Knowledge on VPN's clients such as; Fortinet & CATO VPN client.
  • Good Troubleshoot Knowledge on MS-Office 2016/O365

 Desirable

· Active Directory

· RPA and Automation knowledge

· Google for Work Administration

· Supporting Wi-Fi networks

· Linux operating system knowledge

  • Added Knowledge on PowerShell Scripting to create/modify/delete Users and groups in AD. Even to generate reports of bulk/specific reports from AD.
  • JIRA administration (Project, Permission, Workflow, screens, etc.. & User roles)
  • Experience on WorkSpace One Administration (Deployment & Device Mgmt)
  • Experience on virtualization tools/softwares like. VMware, Virtual Box, VM Workstation,etc..