lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
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lastminute.com is looking for an IT Service Manager Specialist for its IT Service Management team based in Chiasso.
An exciting new opportunity to provide the governance and processes designed to maximise site, operational stability and availability. The candidate will be required to challenge the status quo proactively, and to work with all areas and levels of the business to design process solutions that maximise the efficiency of the Group.
The IT Service Management team is a global team that works alongside the global tech teams and business units in order to ensure production releases and changes are fit for purpose. It also strives to detect, record, progress, notify and resolve incidents as swiftly and as efficiently as possible.
Being technically focused is not an essential requirement for this role, but it’s a plus. If you have a natural disposition for driving improvements and providing value across the organisation, then this role will provide the opportunity and support for you to do so.
Minimum 2 years relevant work experience in ITSM, e-commerce and/or technical background ideally;
Services and IT Knowledge of Systems management platforms, Service Management solutions, ITIL;
Working knowledge of Ticketing and Change management tools (e.g. Jira);
Analytical and problem solving approach: able to identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks;
Ability to work in a fast paced production environment, maintaining a can-do attitude;
Ability to understand and deliver services which are provided on a 24x7x365 basis;
Ability to create clear documentation and attention to details (Google suite, Google Sites);
Ability to work in a team;
Excellent communication skills (both written and verbal) around facilitation skills, issues and opportunities
High level of empathy and no-blame approach;
Very good written and spoken English;
Strong understanding of software development life cycle and IT infrastructures.
Good understanding of Agile methodologies
ITIL Foundation, V3 or V4 Certification
Worked in a big Company with structured change and incident management
Deal with cultural diversity
Able to handle multiple tasks and projects with various and changing levels of priority
Highly self-motivated, uses initiative and “go to” problem solver.
Good relationship builder and able to position the role as a key ally, support and help to delivery teams
Able to influence at all levels of an organisation
Able to work to tight deadlines whilst maintaining a can-do attitude
A passion for the web and the potential of eCommerce
Willingness to go beyond the call of duty to get things done, and make things happen
Committed to, and actively works towards, continuous self-improvement and growth of others around him/her
International standing and presentation
High level of interpersonal and negotiation
Providing training and mentoring to other members of the ITSM team
Conduct communications to build long-term client relationships within departments/divisions and with middle level contacts in partner and vendor
By joining our company, you will have the chance to:
Join a dynamic team in an inclusive-international environment
Grow thanks to the career journey and our internal mobility perspective
Manage your own schedule thanks to the flexible start and end of the working day
Work a shorter working week (36h), of which 4 hours on Friday morning
Get focus time for learning, development and deep work on Friday mornings
Work partially or fully remote according to local laws
Enjoy continuous training thanks to our company platform
Benefit from employee discounts on travel
Receive 2 days off per year for the purpose of volunteering
Receive a bonus after 5 and one after 10 years in the company
Get free snacks / fruit / hot drinks / water / beverages at our offices
Participate in amazing winter and summer corporate events
Benefit from extended parental or marriage leave