Product Manager - Service Management

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.

Job Description

We are on a mission to enrich  the life of travellers as we want to be the most relevant and inspiring travel company!

At lm group , we know life is measured in experiences. That's why we reach millions of travellers in Europe through a portfolio of well known brands among worldwide leaders in the travel industry.

Would you then  love to create astonishing customer experiences when it comes supporting our beloved travellers through our customer service tools? Join the pink family!

We are looking for a Product Manager capable of improving the efficiency of order management in the eyes of the traveller: booking amendments, self-serve area and operational internal tools for agents are the main critical topics belonging to the part of product we call Service management. As a Product Manager, you are skilled at understanding the Why, the How and the What of building great viable products which keeps high product-market fit over time,  delivering impact at scale on millions on users.

Previous experience is definitely relevant, however we’re looking for a person with the growth mindset to be a fit across the team: proactive, motivated, passionate about creating amazing user experiences, friendly, team player and an honest and fun professional to be around with. 

 

Key Responsibilities

As a Product Manager at lastminute.com, you

  • Execute product strategy
  • Own the product roadmap 
  • Work with research, design and tech to deliver products that customers love.
  • Become a product expert in your domain
  • Maintain and prioritize the product backlog

Qualifications

Skills and Experience

  • Solid hands-on experience as a Product Manager. You have a proven record of delivering products that customers love.
  • You are passionate about solving problems that matter. You ask why, you team up with the research team and you dig into the root causes of a problem.
  • You are always eager to learn. You know industry thought leaders such as Marty Cagan, Eric Ries and Terresa Torres.
  • You are a data-driven and a highly analytical problem solver. You use OKRs and KPIs to define your strategy and to measure progress
  • You can take an initiative from idea to execution, defining the right experiments and developments  to add incremental value
  • You have the courage to be bold and make difficult decisions.
  • You are fluent in spoken and written English

Additional Information

Our company is distributed across major European countries, in a multicultural environment where the Pink spirit gets lived boldly 🦩 through async comms and live remote events, as well as hybrid office gatherings. 

Information sharing is crucial and, being a pure digital player, product management is at the heart of our business.

If you think we’re a fit and that we could have fun together, please let us know by applying for the position